We quote a fixed fee in writing before any work starts, and it does not move during the year. The figure depends on the number of tills, staff on payroll and whether you are VAT registered. Calls, meetings and emails are never charged on top, so ringing us about a till discrepancy costs nothing.

You answer the questions on this page and we do the rest. We complete your ID checks, then write to your current accountant for the records, so you never have to make that call. We also get agent authorisation with HMRC and Companies House. The handover and your first month carry no separate charge.

You send us the letter and we deal with HMRC for you. Tax investigation cover is included free for every client, where other firms sell it as an add-on for £300 to £1,000 a year. Every HMRC investigation we have handled, we have won. We cannot take on a business already late in an investigation.

No. We work with whatever you already use, and we will tell you if it is causing problems with Making Tax Digital. If you want to move to Xero we migrate you free. Your till system stays as it is; we only need the daily takings data coming out of it.

Both. Over ninety per cent of our clients are in South Wales and most of the work is done remotely, with records sent to us by phone or email. You are welcome at Titan House in Cardiff Bay, and we see shop owners in person where it helps. Phone lines are open Monday to Friday, nine to five.

Yes. We handle the extra payroll, the VAT across both sites and the business rates position for each one. Wales makes retail businesses apply for rates reliefs rather than applying them automatically, which is how we found a Spar franchise owner £10,000 in a first meeting.