Cardiff accountants who answer the phone

Can you ring your accountant today and get an answer, without the call ending up on an invoice?

You leave a voicemail on Tuesday, email on Thursday, and hear back the following week.

Meanwhile the VAT return is due, the HMRC letter is still on the desk, and nobody has told you what it means.

Start the check

Or read on to see how it works.

How it goes when your accountant does not call back

  1. You ring, no answer
  2. Email sits unread
  3. Deadline passes
  4. Penalty letter arrives
  5. Interest is charged
  6. Still no explanation

Nothing goes wrong on the day the call is missed; it shows up months later.

One client owed HMRC around £20,000 across Corporation Tax, VAT and Self Assessment, with no idea what the debts were for.

The questions you cannot answer today

Most owners who ring us cannot answer any of these about their own business.

  • What is this HMRC bill actually for?
  • When is my next filing deadline?
  • Will this ten minute call appear on my invoice?
  • Who deals with HMRC if an enquiry opens?
  • What will my fee be this year?

Each one has an answer, and you should have it before the deadline, not after it.

CashPenaltiesInterestTimeDeadlinesPaperwork
Start the check

What it looks like when your accountant answers

You ring, we pick up, and the question gets dealt with that working day.

If the answer needs longer, we still come back the same day to say when.

  1. Same dayreply, every time
  2. Fixed fee agreed first
  3. Calls never charged
  4. We handle HMRC
  5. You know where you stand

You get the fee in writing before any work starts.

Start the check

Every HMRC investigation we have handled, we have won.

Cover included free for every client.

What the first ninety days with us looks like

Four steps, from your first answers to knowing what is coming and who to call.

  1. Before you join

    You get the fee in writing

    You answer a few questions, Mudassir replies the same working day, and we agree your fixed fee before any work starts.

  2. Week one

    We write to your old accountant

    We complete your ID checks, ask for your records, and get authorised as your agent with HMRC and Companies House.

  3. First month

    We go back through your old returns

    Past accounts, tax returns and HMRC records are where unclaimed reliefs, payments on account set too high and penalties worth appealing turn up.

  4. By ninety days

    You know what is coming and who to call

    We sit down with you on how you pay yourself and on your bookkeeping set-up.

Start the check

Tax investigation cover is included, free

If HMRC opens an enquiry into your business, we deal with it and you do not pay us extra. Every HMRC investigation we have handled, we have won.

Other firms sell this as an add-on for £300 to £1,000 a year.

Moving to us is covered as well: we contact your current accountant for you, your first month is free, we move you to Xero free if you want to switch, and your Companies House ID verification is done free, when many accountants charged around £50 a check.

An add-onsold separately each year by other firms
Includedfree for every client

Calls, meetings and emails are never charged on top.

Who we take on, and who we turn away

We would rather tell you now than three weeks into the work.

We are a fit if

  • You run a trading business in South Wales or over the bridge in Bristol.
  • You want a fixed fee agreed in writing before any work starts.
  • You are a limited company, sole trader, partnership or CIC.
  • You run a shop, takeaway, serviced accommodation or a grant-funded CIC.
  • You want someone to deal with HMRC when the letter arrives.

We are not a fit if

  • You are a CIS construction subcontractor.
  • You are a charity.
  • You are already late in an HMRC investigation.
  • You want a one-off Self Assessment or capital gains return with nothing ongoing.
  • You want to haggle over the fee at first contact.
Start the check

A few questions. Mudassir replies the same working day.

Every one

of the HMRC investigations we have handled, we have won

Other firms sell tax investigation cover as an add-on for £300 to £1,000 a year, so owners drop it and face HMRC alone. We carry it ourselves for every client, and when HMRC has opened an enquiry into a client of ours, we have dealt with HMRC and won.

Thank you Mud, your help and support with my VAT return is greatly appreciated. Always a prompt response and my difficult VAT return was quickly submitted and resolved. Would definitely recommend.
Matthew George · Google review

You get an accountant who picks up and a fee that holds

  • A reply the same working day
  • A fixed fee agreed first
  • Free tax investigation cover
  • Calls and emails never charged

We are AAT licensed, based at Titan House in Cardiff Bay, and we speak English, Urdu, Hindi and Farsi.

Answer a few questions and we will tell you if we can help.

Start the check

Mudassir reads every answer and comes back the same working day.

Check we’re the right fit

A few questions about your business, your deadlines and what HMRC has sent you. Mudassir replies the same working day.

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