What these terms cover

This website is run by SUPREME CONSULTANTS LTD, a company registered in England and Wales under company number 14000780, with its office at T206 Titan House, Cardiff Bay Business Centre, Titan Road, Cardiff, CF24 5BS. These terms apply to anyone reading these pages, downloading a guide, booking a call or sending us an enquiry form. They cover the stage before you become a client, and they keep applying to your use of the site afterwards. They do not set out the accountancy services we provide. That sits in your Engagement Letter, which we agree with you at onboarding. Read both.

How we work with clients

Every piece of professional work we do, whether that is bookkeeping, VAT, payroll, self assessment, year-end accounts, corporation tax or advisory, runs under an individual Engagement Letter signed by you and by us before we start. That letter sets out what is in scope, what sits outside it, what we need from you and when, and the fixed fee we have agreed in writing. It also sets out how either side can end the engagement. Nothing on this website forms a contract for services on its own. Where these terms and your Engagement Letter say different things, the Engagement Letter is the one that applies.

Rules for using this website

Four things we ask of anyone using the site.

Permitted use

You can read these pages, print them and share them for your own business or personal use. You cannot scrape the site, copy it wholesale into another website or product, resell the content, or take it apart to rebuild how it works.

User conduct

Use the site lawfully. That means no attempts to defraud us or anyone else, no abusive or harassing messages through our forms, no uploading anything malicious, and no deliberate attempts to overload, probe or interfere with the site or the servers behind it.

Account security

We do not run a client login on this site. If we give you access to a bookkeeping system or a document portal as part of your engagement, keep those credentials to yourself and tell us the same working day if you think someone else has them.

Relying on what you read here

Guides, articles and service pages here are general information about UK tax and accounting, written at a point in time. Rules change and your circumstances are your own. Before you act on anything you have read here, speak to us or to another qualified adviser.

Who owns the website content

The text, page layouts, guides, images and the Supreme Consultants name and logo on this site are owned by SUPREME CONSULTANTS LTD or used under licence from the owner. You are welcome to quote a short extract or link to a page, as long as you credit us and link back. Reproducing pages commercially, republishing our guides under someone else’s name, or using our name or logo on your own materials needs our written permission first. Ask Mudassir and we will usually say yes. Third-party logos and badges shown on the site, including the AAT badge, belong to the organisations they represent.

Our professional and legal obligations

Accountancy in the UK is a regulated profession, and parts of what we do are set by law rather than by agreement with you. These duties apply whatever these terms or your Engagement Letter say.

Anti-money laundering checks

Under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we have to identify and verify every client before we start work. That means photo ID, proof of address, and for companies the details of directors and of the people who own or control the business. Some cases need enhanced checks. If we cannot complete them, we cannot take you on, and if they fail later we have to stop acting.

Record retention

We keep client identification records and records of the work we carried out for at least five years after an engagement ends, as the 2017 Regulations require. Tax records are often held for six or seven years. What we hold, and for how long, is set out in our Privacy Policy.

Suspicious activity reporting

If we suspect money laundering or terrorist financing, the law requires us to report it to the National Crime Agency. That duty sits above our duty of confidentiality to you, and we cannot ask your permission first. We are also barred from telling you that a report has been made, or that one is being considered, because doing so is the criminal offence of tipping off.

Professional regulation

Supreme Consultants is an AAT licensed practice and Shaista Awais is a MAAT member. We work to the AAT Code of Professional Ethics and to the AAT’s requirements for licensed practices. Where anything in these terms or in an Engagement Letter conflicts with that code, the code comes first.

Limits on our liability

This section is about the website. Liability for the accountancy work we do for you is dealt with in your Engagement Letter.

Nothing here changes the terms of a signed Engagement Letter. If you are a client and something has gone wrong with your accounts, your VAT returns or your filings, the Engagement Letter and our professional indemnity cover are what govern that position. What follows deals with the site itself and the information published on it.

Things we do not limit

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited under the law of England and Wales. If you are a consumer, your statutory rights stay exactly as they are.

Website-related liability

The site is provided as it is. We keep it running as best we can, but we do not promise it will always be available, free of errors, or compatible with every device and browser. Content here is general information rather than advice on your situation. If you act on something you read here without engaging us or another adviser, we cannot accept responsibility for the outcome.

Professional services liability

Where we are engaged, liability for that work is capped in the Engagement Letter you signed, and the figures are set out there and agreed with you before work starts. We hold professional indemnity insurance in line with the AAT’s requirements for licensed practices. If you want the current details before you engage us, ask and we will send them over.

Your responsibilities to us

The work we do is built on the records and information you give us. We check what we reasonably can, but we do not audit your figures unless we have agreed to, and we rely on you telling us that what you have supplied is complete and accurate. That covers income received, expenses claimed, changes in your circumstances, and anything HMRC or Companies House has sent you. If we suffer a loss or a penalty because information you gave us was wrong, missing or late, and we could not reasonably have known, you agree to cover us for that. Tell us early when something changes and this rarely comes up.

How these terms can end

You can stop using this website whenever you like. If someone breaches these terms, we can block their access to the site without notice. Ending your use of the site has no effect on an Engagement Letter, which carries its own notice and termination provisions, and ending an engagement has no effect on these terms while you keep using the site. Our duties on record keeping, anti-money laundering reporting and intellectual property carry on afterwards.

The law that applies

These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute arising from them or from your use of this site. If you are a consumer rather than a business, this does not take away the statutory rights or the court access the law gives you.

How to make a complaint

If something has gone wrong, tell us. Put it in writing to Shaista Awais at info@supremeconsultants.co.uk, or by post to Titan House, and set out what happened and what you would like us to do about it. We will acknowledge it within five working days and come back to you with our findings and the steps we are taking. If you are not satisfied with how we have handled it, you can take the complaint to the AAT, which operates a complaints process covering licensed members and their practices.

Changes to these terms

We update these terms when the law changes or the way we work changes, and the last reviewed date at the top changes with them. Anything affecting a live engagement goes through your Engagement Letter rather than being altered quietly here. Carrying on using the site means you accept the current version.

How to contact us

Legal and privacy queries go to one place.

Send anything about these terms, our Engagement Letter wording, data protection or a complaint to the email below and mark it for the attention of Shaista Awais. General service enquiries are quicker by phone on 029 2264 0550.

Legal queries: info@supremeconsultants.co.uk Response within 5 working days. Firm: SUPREME CONSULTANTS LTD, T206 Titan House, Cardiff Bay Business Centre, Titan Road, Cardiff, CF24 5BS. Companies House 14000780. Professional body: Association of Accounting Technicians (AAT). Jurisdiction: England and Wales.